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Design Thinking Experience Design UX Research

Client
Hyper Island
Campaign
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Brief
How might LEGO enhance interactivity and engagement in digital presence while maintaining the core play experience?

Explore the interplay between businesses in LEGO, their customers and their markets, and focus on the changes that LEGO needs to make to create and sustain value for all stakeholders and stay relevant in the digital world. Together with consideration for how change is internalised and championed inside organisations, and strategies for overcoming the likely barriers that will arise.

Project title

Project title

Introduction

Introduction

Financial Highlights

Financial Highlights

Employee Interview

Employee Interview

External: Market Trends

External: Market Trends

Internal Insights

Internal Insights

S.W.O.T.

S.W.O.T.

Key Product: Current Experience

Key Product: Current Experience

Customer Journey Map: Pre-recommendation

Customer Journey Map: Pre-recommendation

Opportunity

Opportunity

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Build a Mini-you-figure

Recommendation

Recommendation

Customer Journey Map: Post-recommendation

Customer Journey Map: Post-recommendation

Commercial Feasibility

Commercial Feasibility

Future Roadmap

Future Roadmap